Shipping Policy

Last updated: August 8, 2026

At House of Wild, we aim to provide a smooth and reliable delivery experience for every order placed through our website.

1. Order Processing

Orders are generally processed and prepared for dispatch after successful order confirmation and payment verification.

Processing time may vary depending on product availability, order volume, promotional periods, weekends, and public holidays.

Once your order has been dispatched, you will receive the available shipping and tracking information through the contact details provided at checkout.

2. Delivery Time

Delivery times depend on your shipping location and the courier service used.

As a general estimate:

• Metro cities: 2–5 business days

• Other locations: 3–7 business days

• Remote or extended-service areas: Delivery may take additional time.

These are estimated delivery timelines and are not guaranteed.

Delays may occur due to weather conditions, courier issues, public holidays, operational disruptions, incorrect address information, or other circumstances outside our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, House of Wild may offer free shipping, promotional shipping, or other delivery offers. The terms of such offers will be displayed during the relevant promotion.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/Flat number

• Street/locality

• City

• State

• PIN code

• Valid phone number

House of Wild is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you notice an incorrect address after placing an order, please contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, or other available communication channels.

You can use the tracking information to check the current status of your shipment.

Tracking updates may take some time to appear after the shipment is handed over to the courier.

6. Delivery Attempts

The courier may make multiple delivery attempts depending on its operational policies.

Please ensure that someone is available to receive the package at the provided delivery address.

If a delivery fails because the customer is unavailable, provides an incorrect address, refuses the shipment, or does not cooperate with the courier, the order may be returned to House of Wild.

7. Delayed Shipments

Although we work with shipping partners to deliver orders within the estimated timeframe, delivery delays can occur.

House of Wild is not responsible for delays caused by:

• Courier service disruptions.

• Weather conditions.

• Natural disasters.

• Public holidays.

• Strikes or transportation disruptions.

• Incorrect or incomplete addresses.

• Customer unavailability.

• Remote or restricted delivery locations.

• Other circumstances beyond our reasonable control.

If your shipment appears significantly delayed, please contact our customer support team with your order details so that we can assist you.

8. Lost or Damaged Shipments

If your package appears to have been damaged during transit, please contact us as soon as possible after delivery and provide photographs or videos of the package and product.

If a shipment is confirmed to have been lost in transit, House of Wild will coordinate with the relevant shipping partner to investigate the shipment and determine the appropriate resolution.

9. Refused or Undelivered Orders

If an order is refused by the customer or returned to us because of repeated failed delivery attempts, an incorrect address, or customer unavailability, additional shipping or handling charges may apply to any subsequent re-shipment, where applicable.

For Cash on Delivery orders, repeated refusals or undelivered orders may affect the customer's eligibility for future Cash on Delivery purchases.

10. International Shipping

Currently, shipping availability may vary by destination.

If international shipping is offered for a particular order, any applicable shipping charges, customs duties, taxes, import fees, or other charges imposed by the destination country may be the responsibility of the customer unless explicitly stated otherwise at checkout.

11. Contact Us

For questions regarding your shipment or delivery, please contact:

House of Wild
Basement, Plot No. 251, Street No. 1,
DDA Plots, Dwarka Sector 19 B,
110075 Delhi, India

Phone: +91 9560 613 106
Email: houseofwildllp@gmail.com

House of Wild
Wear Wild. Live Wild.