Refund policy

Refund, Return & Exchange Policy – House of Wild

Returns

At House of Wild, we offer a 7-day return window from the date of delivery.

To be eligible for a return:

  • The product must be unused, unwashed, and unworn.

  • All original tags and packaging must be intact.

  • A valid order ID or proof of purchase must be provided.

  • The product must pass our quality inspection.

To initiate a return, please contact House of Wild through our official customer support channels. Once your request is approved, we will provide the return instructions.

Returns sent without prior approval will not be accepted.

Sale & Promotional Items

ALL SALE, DISCOUNTED, CLEARANCE, OFFER, AND PROMOTIONAL PRODUCTS ARE ELIGIBLE FOR EXCHANGE ONLY. NO CASH REFUNDS WILL BE PROVIDED FOR THESE PRODUCTS.

If you ordered the wrong size, changed your mind, or wish to exchange the product due to personal preference:

  • Exchange requests must be raised within 7 days of delivery.

  • Return shipping charges will be borne by the customer.

  • The replacement will be dispatched after the returned product successfully passes our quality inspection.

  • Exchange is subject to product and size availability.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must report it within 48 hours of delivery.

Please provide clear photos and/or videos showing the issue along with your order details.

If the issue is verified and approved:

  • House of Wild will bear the applicable return shipping charges.

  • The product will be inspected upon return.

  • An approved replacement will be processed.

  • Replacement delivery generally takes 7–10 business days.

Claims reported after 48 hours may not be accepted.

Replacement Policy

Once the returned product is received, it will undergo a quality inspection.

If the replacement is approved:

  • The replacement will generally be dispatched within 7–10 business days.

  • Replacement is subject to stock availability.

If the same product or size is unavailable, House of Wild may offer:

  • An alternative product of equal value, or

  • Store Credit equivalent to the eligible order value.

Refund & Store Credit Policy

Refunds are not provided for size issues, change of mind, personal preference, sale items, or promotional items.

Where a replacement cannot be provided or where a refund is approved under applicable company policy:

  • The refund will generally be issued as Store Credit.

  • Store Credit can be used for future purchases on the House of Wild website.

  • Store Credit details will generally be shared within 10 business days after approval.

No cash, bank, UPI, card, or original-payment-method refunds will be processed, except where required under applicable law.

Important Conditions

House of Wild reserves the right to reject any return, exchange, replacement, or refund request if:

  • The product has been used, washed, worn, damaged, or altered.

  • Original tags or packaging are missing.

  • The request is made outside the applicable return/exchange period.

  • The product does not pass our quality inspection.

  • The return was sent without prior authorization.

All returns and exchanges are subject to verification and quality inspection by House of Wild.

House of Wild

Wear Wild. Live Wild.